
SCANA Energy
Conducted Classroom, Simulator, and Practical Training Courses to Include Initial and Requalification Training for Customer Relations Specialist and Single Training Programs for Specific Disciplines
Analyzed energy information and negotiate rate pricing
Conducted classroom, simulator, and practical training courses to include initial and requalification training for Customer Relations Specialist and single training programs for specific disciplines
Managed and monitored phone states
Provided conservation tips on usage inquiries
Established gas related orders such as new service, issued turn offs, and market switches
Provided conservation tips on usage inquiries; analyzed energy information, and negotiated rate pricing
Credit counseled to avoid credit action, developed tools to retain and acquire new customers
Special Projects at SCANA Energy
Contact Center Assistant Line:
▪ Provided answers, solutions, advice, and suggestions to avoid miscommunications and escalations with internal and external customers
▪ Collected, organized, analyzed, and reported information pertaining to the quality of service provided to customers
▪ Identified and recommended solutions in the process of continuous improvement that contributed to customer loyalty
▪ Observed daily employee performance and evaluation to assist with employee performance measures
▪ Conducted feedback sessions with various departments to facilitate consistency in interpretation and execution of quality guidelines
Programs
Locations
Volunteers