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Wells Fargo
Assisted Customers via email with a Wide Range of Inquiries Related to Financial Products and Services
Assisted customers via email with a wide range of inquiries related to financial products and services
Responded to complex customer inquiries and complaints utilizing multiple systems and bank wide resources with a focus on First Contact Resolution
Prepared product and service reports by collecting and analyzing client’s information
Navigated a computerized system for tracking, information gathering, and troubleshooting
Identified opportunities to introduce customers to new products and financial service
Answered a high-volume level of call types from direct customers and other business units per day
Programs
Locations
Volunteers
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